When evaluating a flooring contractor, most facility owners focus on the flooring system itself—epoxy, urethane cement, polished concrete, or sealed concrete. While the flooring solution matters, another important consideration is what happens after installation is complete.
A warranty is more than a piece of paper. It reflects a contractor's confidence in its workmanship, installation process, and commitment to supporting clients after the project is finished. With nearly 20 years of experience and more than 1 million square feet installed, CustomCrete believes that standing behind a project is just as important as completing it.
Recently, CustomCrete expanded its warranty coverage from one year to two years, reinforcing its commitment to long-term customer support and accountability.
In this article, we'll explain what a concrete coating warranty really means, what it covers, what it doesn't cover, and why it matters for your facility.
Key Takeaways
- CustomCrete now offers a 2-year concrete coating warranty on qualifying installations.
- A warranty reflects confidence in workmanship, preparation, and installation quality.
- Understanding both warranty coverage and exclusions helps facility managers make more informed decisions.
Why Warranties Matter in Commercial Flooring
Commercial and industrial flooring systems are significant investments. Whether you're installing an epoxy coating in a manufacturing facility or urethane cement in a food plant, you want confidence that the floor will perform as expected.
A strong concrete coating warranty provides reassurance that the contractor is willing to support their work if an installation-related issue occurs.
More importantly, warranties encourage accountability. They demonstrate that the contractor isn't simply focused on completing the project and moving on—they are committed to the long-term success of the installation.
What Our 2-Year Warranty Covers
CustomCrete's warranty is focused on workmanship and installation quality.
Specifically, the warranty covers coating delamination or peeling caused by product failure or installation-related issues under normal operating conditions. The company warrants that installations meet or exceed customary industry practices and standards.
If a covered issue occurs, the remedy is straightforward: CustomCrete will repair or replace the affected area so it conforms to the original warranty requirements.
The most significant change is that this protection now extends for two years from the completion of installation, doubling the previous one-year coverage period.
What the Warranty Really Says About Our Process
A warranty is often viewed as protection against problems. While that's true, it also reflects the installation process that occurs before the floor is ever placed into service.
Before applying a flooring system, CustomCrete focuses heavily on:
- Surface preparation
- Moisture testing
- Concrete evaluation
- Joint and crack repairs
- Proper product installation procedures
These steps help reduce the likelihood of failures occurring in the first place.
The goal of a warranty should never be to expect problems. Instead, it should provide confidence that the contractor has taken the necessary steps to install the floor correctly and will respond if an issue related to workmanship arises.
What Is Not Covered?
Like virtually every commercial flooring warranty, there are certain conditions that fall outside of warranty coverage.
The warranty does not cover:
- Normal wear and tear
- Cracking due to concrete movement
- Abuse, misuse, or neglect
- Improper maintenance
- Existing coatings installed by others
- Structural failures within the concrete slab
- Conditions outside of CustomCrete's control
- Moisture vapor transmission
- Sub-surface contaminants such as oil within the slab
These exclusions are important because many coating failures originate from factors unrelated to installation quality.
For example, excessive moisture vapor transmission can create pressure beneath a coating system, leading to bubbling or blistering. Similarly, oil contamination embedded deep within an existing slab can interfere with adhesion even after extensive preparation.
Understanding these limitations helps facility managers develop realistic expectations about flooring performance.
Why Moisture Testing Matters
One of the most common causes of flooring failures in industrial environments is moisture vapor transmission.
Moisture moving through concrete can affect many types of resinous flooring systems. Because of this, moisture testing is often performed before installation to determine whether mitigation measures may be necessary.
While no concrete coating warranty can eliminate the risks associated with changing slab conditions, proper testing helps identify concerns before installation begins.
Long-Term Support Matters
A flooring project doesn't end when the last coat is applied.
Facilities evolve. Traffic patterns change. Production demands increase. Questions arise months or even years after installation.
CustomCrete views customer relationships as long-term partnerships rather than one-time transactions. The company's commitment to supporting clients after installation is one of the reasons the warranty was expanded to two years compared to the standard one year set by other contractors.
For facility managers, this means greater confidence that they have a contractor willing to answer questions, evaluate concerns, and support the flooring system long after project completion.
Why a 2-Year Warranty Is Important
The expansion from one year to two years is significant because it demonstrates confidence in both the installation process and the materials being used.
While no contractor can promise perfection, a longer warranty period shows a willingness to stand behind the work and provide additional peace of mind for facility owners.
For many facility managers, the warranty itself is not the primary reason for selecting a contractor. However, knowing that support remains available after installation can be an important factor when comparing options.
Final Thoughts
A concrete coating warranty is about more than covering defects. It reflects a contractor's commitment to quality workmanship, accountability, and long-term customer support.
CustomCrete's new 2-year warranty reinforces the company's belief that flooring projects should be built to last and supported long after installation is complete. While warranties have limitations and exclusions, they remain an important part of building trust and confidence in a flooring investment.
To learn more about the philosophy behind our approach to customer support and accountability, read the next article: Why CustomCrete Stands Behind Every Floor We Install.
