CustomCrete FAQs

No, CustomCrete does not pour concrete. We are the company you call to polish or coat your existing concrete floor surface.

In order to expedite this request as fast as possible, request a call and one of our floor specialists will reach out to you for a free phone consultation to discuss further.

If you prefer to learn at your own pace, head over to our “articles page” and browse our library. If you would like to speed up the process, fill out our form here, or request a call and one of our floor specialists will reach out to you for a free phone consultation to discuss further.

Let’s connect you to a flooring specialist to discuss this further as each situation can be quite specific. We will go over your specific situation and budget to land on the best solution for your space. Fill out our form here, or request a call and one of our floor specialists will reach out to you for a free phone consultation to discuss further.

CustomCrete is a full-service Commercial and Industrial flooring installation company. We specialize in placing our flooring systems on Concrete in food plants, manufacturing facilities, new construction build-outs, and warehouses.

We advise against this almost every time as it tends to be a liability. Wood typically has more flex than an epoxy or Urethane Cement which can cause premature delamination. We will recommend other flooring to the end user which is typically known as a sheet good.

CustomCrete operates on a turn-key approach – When we are complete with your project, we will provide you with further procedures on keeping your new floors functional for years to come. We will provide you with resources on cleaning products and machines when the job is done.

Every service we provide in terms of new installation of a flooring system will require the use of mechanical prep machines (Floor Grinders, Shot Blasters, Milling machines, etc.) This is the only way proven to prepare the concrete for our industrial strength coatings and polishing systems.

This answer is completely specific to the system we are installing. On average our work typically takes around a full week to complete. Depending on the system, we can always work together to accommodate other trades, and staff, in our areas with proper coordination.

Along with being a flooring installation company, demoing existing flooring is one of our offered services. prior to installing our floor systems we will remove the existing material.

This depends on the system being installed as well as other job factors. Complaints of loud noise typically stem from our crews working overhead in an office complex. Other noise complaints in the past have been from small hand grinders running along the walls of an adjoining business. Odors or fumes commonly come from epoxy installations but are easily cleared with ventilation. Our products are VOC compliant to be safe, BUT that doesn’t always stop complaints from some members of the client workforce. We do our best to vent the space as each situation presents its own circumstance. Dust is controlled by our attachment to HEPA filtration vacuums. This catches most dust, but our process is not considered "dustless".

Our proven process:

1. Phone Consultation with a Flooring specialist to determine needs and wants.
2. On-site consultation to assess current flooring and provide recommendations.
3. Proposal generation and approval.
4. Formal Scheduling with our operations manager.
5. Pre-Site Visit when needed to discuss final details.
6. Pre-Calls weeks, days, and before the actual scheduled date to ensure your readiness for our crews.
7. Job In progress – Day-to-day updates from our project management team.
8. Post job inspection on completion or separate scheduled walk-through to ensure satisfaction.
9. Post job information send – Care instructions, Floor cleaning recommendations.
10.  Long-term inspection appointments (6 months, 12 months) to ensure quality.

You can learn more about our limited warranty on our learning center.

CustomCrete focuses our work with clientele in the Food & Beverage, Manufacturing, Warehousing, and General Contracting industries. We do not perform residential work. We do not pour concrete.

CustomCrete does not sell or supply any materials related to the installation of a new flooring system.

CustomCrete DOES NOT perform residential work with the exception of a new apartment complex build out with a General Contractor.

CustomCrete is ISN certified to work in almost every environment. We have over 15 years of experience in all industrial and commercial scenarios ranging from food processing plants, retail shops to Amazon fulfillment facilities.

Absolutely! Let’s connect! Request a call and one of our floor specialists will reach out to you for a free phone consultation to discuss further. We will fact-find over the phone, discuss the budget and be able to supply a few photos or case studies to assist with this decision.

Coatings in foot traffic areas, Polished concrete in forklift travel paths with line striping. Let’s connect! Request a call and one of our floor specialists will reach out to you for a free phone consultation to discuss further.

Epoxy Coatings or Polished Concrete in the front end, Epoxy or Urethane Cement with traffic additive in the kitchen area. Let’s connect! Request a call and one of our floor specialists will reach out to you for a free phone consultation to discuss further.

Dry storage – Polished Concrete and/or Grind and seal Densification. Wet storage – Epoxy or Urethane Cement system with Traction additive.